BPO AND SHARED SERVICES
Run a business process in Brazil with one accountable operating partner.
SIBRA recruits, employs and operates a defined business process in Brazil against agreed service levels and performance measures. BPO is suited to a complete function or workflow where the buyer wants operating ownership, not only individual workers.
A Brazil specialist replies within one business day with the recommended model, the cost structure and the launch sequence. No obligation, no exclusivity.
- Best fit
- You want a function operated, not staffed
- What changes the answer
- Volume, coverage hours and service levels
- Recommended next step
- Scope My Brazil Process
Use this when
- You want a function operated, not staffed
- Volumes and service levels can be defined
- You want one accountable owner for people, process and result
- Cost per transaction or per outcome matters more than headcount
Do not use this when
- The process is undefined or changing weekly
- You want to keep supervision, use staffing or augmentation
- The need is project-shaped, use SOW
Next step
Turn the process into an operable Brazil service.
Bring the process, volumes, service levels and systems. We will frame the operating model, transition and accountable delivery structure.
What you get back within one business day
- The recommended model and one credible alternative.
- The cost shape and what drives it.
- The launch sequence and first action.
- No obligation, no repeated questions.
How it runs
Implementation, with owners and inputs
| Stage | Owner | What we need from you |
|---|---|---|
| Process discovery and baseline | SIBRA operations lead | Volumes, systems, current measures |
| Service-level and pricing design | SIBRA operations lead | Quality targets, coverage hours |
| Recruiting and transition | SIBRA recruiting and operations | Knowledge transfer plan |
| Steady-state operation | SIBRA Brazil operating team | Daily volumes and exceptions |
| Continuous improvement | SIBRA account operations | Performance review cadence |
What drives the price
We publish the factors rather than hiding them. Your quoted numbers come from approved data and are verified before you plan around them.
- Volume, coverage hours and service levels
- Process complexity and system access
- Transition and knowledge-transfer effort
- Team structure, quality and supervision layers
- Reporting, controls and audit requirements
Compare with the adjacent models
- Managed teams & SOW
The work is a project or package, not a function
- Nearshore teams
You want to manage the team yourself
- Payroll & HR administration
The function you want operated is payroll
Brazil specifics
What is different about doing this in Brazil
- Brazil supports finance, customer operations and technical support delivery in US-overlapping hours.
- Employment structure for operating teams follows employment rules, not contractor shortcuts.
- Controls and audit expectations for public-company buyers are supported.
- Sites, remote operation or hybrid models are agreed based on the process and talent market.
Typical roles and functions
- Finance and accounting operations
- Order to cash and procure to pay
- Customer support
- Technical support
- Data and back-office processing
Proof and attribution
SIBRA publishes only approved client results. Where a comparable program was delivered by another Gracemark Global Group company, it is attributed to the group and explained in terms of the Brazil operating model. How we document results.
BPO & Shared Services: questions buyers ask
What size process makes sense?
Enough volume to justify a dedicated team with supervision and quality, typically starting from a small operating pod rather than a single person.
How are service levels agreed?
From a measured baseline during discovery, not from an aspirational target invented at contract stage.
Who employs the operating team?
SIBRA, through its Brazil operating structure.
Can we bring the function in-house later?
Yes. Documentation, runbooks and a transfer plan are part of the engagement.
Do you support audited environments?
Yes. Controls, access management and reporting can be aligned to public-company operating standards.
How long is transition?
It depends on process complexity and knowledge transfer, and is scoped with dates during discovery.